Refund policy
At Irha, we want you to love your purchase. If you receive an incorrect, damaged, or defective item, please contact us so we can help resolve the issue.
1. Returns & Exchanges
- Return or exchange requests must be made within 7 days of delivery.
- Items must be unused, unworn, unwashed, and in their original condition and packaging.
- Items with signs of use, washing, damage, stains, odors, or missing tags may not be accepted.
- For hygiene reasons, bras, lingerie, underwear, and other intimate products cannot be returned or exchanged if they have been worn or used.
- Sale, clearance, or promotional items may be non-returnable, unless they arrive damaged or incorrect.
2. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos/videos of the product
- Photos of the packaging, if applicable
After verification, we may offer a replacement, exchange, or refund, depending on the situation.
3. Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed through the applicable payment method. Shipping charges are generally non-refundable, except where the issue was caused by an incorrect, damaged, or defective item sent by us.
4. Return Shipping
If the return is due to a change of mind, incorrect size selection, or personal preference, the customer may be responsible for the return shipping cost.
If the item is wrong, damaged, or defective due to our error, Irhaofficial will cover the applicable return/replacement shipping cost.
5. How to Request a Return
Please contact us through our Contact Us page or customer support with your order number and reason for the return.
Important: Please do not send any item back without contacting us first and receiving return instructions.
Irha reserves the right to refuse returns that do not meet the conditions stated above.